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Return Policy

TouCanvas stands behind our products with a 100% satisfaction guarantee! If for any reason, you are not completely satisfied with your purchase, our staff will quickly replace or exchange the product if it meets the conditions below. Any exchanges or returns must be pre-approved and have a Return Merchandise Authorization number (RMA number).

 Workmanship Guarantee

TouCanvas stands behind our workmanship. Your canvas is backed by a 100% workmanship guarantee for 1 year from the date of delivery.  If you receive a damaged product, send us pictures of the problem.  We will begin working on a replacement order as soon as we have pictures.

To return a damaged product, follow the RETURN PROCESS below.

 Shipping Damage

If you receive a product that was damaged in shipping, please contact us as soon as possible.  We will need pictures of the damaged product and shipping box.  We will begin working on a replacement order as soon as we have pictures.

To return a product damaged in shipping, follow the RETURN PROCESS below.

 Exchanges

If you wish to exchange a product you ordered, you have 30 days from the date of delivery to contact us to start the exchange process.

For all exchanges, the customer pays a 25% exchange fee on the original item sale price, plus shipping on the new item, plus or minus any difference in product price.

After 30 days from the date of delivery, no exchanges will be allowed.

To return an item for exchange, follow the RETURN PROCESS below.

 Refunds

All requests for refunds must be made within 30 days from the date of delivery.

For all refunds, the customer pays a 35% restocking fee for the original item sale price, plus shipping on the returned product(s), as well as for shipping on the original order.

Refunds will be made to the original method of payment. Refunds take 7-15 business days to process once the product is accepted and received in our warehouse.

After 30 days from the date of delivery, no refunds will be allowed.

To return for a refund, follow the RETURN PROCESS below.

 

 

RETURN PROCESS Follow the steps below:

Do not return your item or throw away any product or packaging until our customer service team gives you authorization.

  1. Take digital pictures of the problem. (if applicable)
  2. Take digital pictures of the shipping box, if it is damaged.
  3. Email the customer service department at customerservice@toucanvas.com and include the following information:
    1. Name on the order
    2. Order number
    3. Item name & size
    4. Brief description of the problem
    5. The pictures of the damage (if applicable)
    6. Your contact information for your preferred method of contact (daytime phone number and/or email)
  4. Once your request is processed, you will receive an email with instructions on what needs to be done next.

Customer Service Contact

Phone: 866-256-1921 Monday -Friday 9am-5pm ET

customerservice@toucanvas.com