Frequently Asked Questions
Shipping & Delivery
Where do you ship?
At this time, we only ship to the 48 contiguous United States.
Do you ship to P.O. boxes or military bases?
We do not ship to P.O. boxes or military bases.
When can I expect to receive my order?
All of our canvases are custom printed as they are ordered. Orders usually ship in 3 to 4 business days. Shipping transit time depends on your location, but takes an average of 2 to 5 days.
Which shipping carrier does TouCanvas use?
We use FedEx Ground and FedEx Home Delivery.
Can an order be expedited?
Orders can be expedited by choosing a faster shipping method. If you are interested in a quote for expedited shipping, Contact us
How will I know when my order ships?
Once your order has shipped, you will receive a confirmation email with the tracking information.
Will I be charged sales tax?
We only collect sales tax if the order is delivered to an address in Florida.
Can I use multiple coupon codes?
Only one coupon code may be used per order. Codes cannot be applied to previous purchases and some exclusions may apply.
Do you work with corporate and government accounts?
Yes! Contact us and one of our customer service representatives will be happy to discuss your specific needs.
Do you offer pricing discounts for large orders?
Yes! If you are working on a large project, contact us and one of our customer service representatives will be pleased to assist you with your large order quote.
Can I add text or make any changes to the canvases?
No, the content of the images cannot be changed.
Can I make changes to my order?
If you need to make changes to your order, contact customer service immediately. Your options for changing the order will depend upon the current order status.
Am I able to order custom sizes?
To get the best-looking product, our sizes have been individually selected to properly fit the artwork. We offer a wide range of sizes to satisfy most needs.
Can I upload my own images?
At this time, we do not accept customer images, except for corporate accounts.
Can I purchase rolled/un-stretched canvases?
We do not offer rolled or un-stretched canvases. All of our canvases are sold stretched.
Care and Use
Can I hang my TouCanvas artwork outside?
Our canvas artwork is an indoor product only.
Can I hang my TouCanvas artwork in a bathroom?
Yes, but keep the canvas away from the shower and/or tub.
How do I clean my canvas?
Canvas should be cleaned or dusted with a soft, dry cloth. If that does not work, you can use a soft cloth dampened with water. Never use chemicals to clean a canvas.
How do I hang my canvas?
All of our canvases include Beehive Picture Hangers® installed on the frames. Included with every shipment are the simple instructions on how to hang the canvas. Instructions can also be found here.
Are your canvases Giclee quality?
Yes! All of our canvases are created using high-quality digital printing methods. They are digitally printed on premium, cotton/poly blended canvas, using vibrant, durable, and environmentally friendly inks.
What type of stretcher bars do you use?
We use 1.5” deep finger-jointed pine stretcher bars for all Gallery wrapped canvases and canvases in floating frames. Canvases for decorative frames are wrapped on 5/8” deep finger-jointed pine stretcher bars. Our professional staff makes our own frames in-house.
How are your canvases stretched?
All of our canvases are stretched using a combination of mechanical and hand processes for the best results.
How many different frame choices do you offer?
We currently offer 7 different decorative frames and 6 different floating frames.
Are your frames made of real wood or MDF?
All of our frames are made of real wood.
Is the hanging hardware included with the canvas?
Yes! All of our canvases include Beehive Picture Hangers® installed on the frames. Included with every shipment are the simple instructions on how to hang the canvas. Instructions can also be found here. The hanging hardware will only work on painted drywall. If you intend to hang your canvas on a different type of wall, you will need to find alternative hardware.
How close will the color of my canvas be to what I see on the website?
This is a great question! Our printing processes are calibrated to reproduce the artwork as close to the original photography or artwork as possible. Everyone’s monitor will display colors differently to some degree, so there will always be slight differences.
What makes a TouCanvas canvas different?
We’re committed to using only the best products and processes available to deliver the best possible product to our customers. Every TouCanvas product undergoes a strict quality inspection process. Once your canvas passes inspection, it gets the TouCanvas logo burned into the back of the frame as our Premium Quality pledge to you.